Terms & Conditions

Last Updated: May 8, 2026

Welcome to Temple Tales,

These Terms and Conditions govern your access to and use of our website www.templetales.shop  and your purchase of silver idols, silver murtis, and related spiritual products from our online store. The terms "you," "your," and "user" refer to any individual or entity who visits, browses, or makes a purchase through our Website.

By accessing this Website or placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use this Website or purchase any products from us. We reserve the right to update, modify, or replace any part of these Terms at any time by posting the revised version on this page. It is your responsibility to review this page periodically, and your continued use of the Website following any changes constitutes your acceptance of those changes.

Eligibility

To use this Website and place orders, you must be at least 18 years of age or the age of legal majority in your jurisdiction. By using this Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement. If you are accessing this Website on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

Products and Descriptions

We make every reasonable effort to display and describe our silver idol products as accurately as possible, including their approximate weight, approximate dimensions, purity, design details, and photographs. However, we cannot guarantee that the colors, textures, and intricate details shown on your screen will perfectly match the physical product, as display settings vary across devices and monitors. Silver is a natural material and handcrafted items may exhibit minor variations in finish, weight, or detailing, which are characteristic of artisan craftsmanship and do not constitute defects.

All product descriptions, including silver purity (such as 925 Sterling Silver or 999 Fine Silver), approximate weight in grams, and approximate dimensions, are provided to the best of our knowledge and measurement capabilities. Minor variations may occur due to manufacturing, finishing, and measurement processes. In the event of a discrepancy between the product listing and the actual product, we will work with you in good faith to resolve the matter.

Pricing and Payment

All prices displayed on our Website are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless otherwise stated. Since the value of silver fluctuates based on national and international commodity markets, our product prices are subject to change at any time without prior notice. The price applicable to your order will be the price displayed at the time you complete your purchase.

We accept payments through major credit cards, debit cards, UPI, net banking, and other methods supported by our authorized payment gateway partner. We do not store your full card details, UPI credentials, or banking information on our servers. All payment transactions are processed through secure, RBI-compliant, and PCI-DSS certified third-party payment gateways that use encryption and tokenization to protect your financial data. You agree to provide accurate and complete billing information for all purchases. We reserve the right to refuse or cancel any order if we suspect fraudulent, unauthorized, or suspicious payment activity.

Order Acceptance and Cancellation

Placing an order on our Website constitutes an offer to purchase a product. We reserve the right to accept or decline any order at our sole discretion. An order is considered confirmed only after we send you an order confirmation via email or SMS. If we are unable to fulfill your order due to stock unavailability, pricing errors, or any other reason, we will notify you promptly and issue a full refund to your original payment method.

We may cancel or limit orders that, in our judgment, appear to be placed by resellers, dealers, or distributors, or orders that involve unusually large quantities. If you wish to cancel an order after placing it, please contact our customer support team as soon as possible. Cancellation requests are subject to the stage of order processing — once an order has been dispatched, it cannot be cancelled and will be governed by our Return and Refund Policy.

Shipping and Delivery

We aim to ship all confirmed orders within the timeframe specified on our Website. Delivery timelines are estimates and may vary depending on your location, courier partner availability, and external factors such as weather, holidays, or unforeseen disruptions. We partner with reputed logistics companies to ensure the safe and timely delivery of your silver idols. To fulfill delivery, we share your name, shipping address, phone number, and order details with our logistics partners, who use this information solely for the purpose of transporting and tracking your parcel.

Risk of loss and title for the product passes to you upon delivery to the shipping carrier. While we take utmost care in packaging your silver idols securely, we are not liable for delays or damages caused by the courier partner during transit. If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photographs and unboxing video proof. as evidence, and we will resolve the matter promptly.

Intellectual Property

All content on this Website, including but not limited to the logo, brand name, product designs, product photographs, text, graphics, icons, layout, software, and the overall look and feel of the Website (collectively, "Site Content"), is the exclusive intellectual property of Temple Tales or its licensors and is protected under applicable Indian copyright, trademark, and intellectual property laws. You may not reproduce, duplicate, copy, distribute, sell, modify, or exploit any portion of the Site Content without our prior written permission. Unauthorized use of our intellectual property may give rise to a claim for damages and may constitute a criminal offense under applicable law.

User Conduct and Prohibited Activities

By using this Website, you agree that you will not use it for any unlawful or unauthorized purpose. You must not transmit any viruses, malware, or destructive code that may harm the functionality of the Website. You must not attempt to gain unauthorized access to any part of the Website, its servers, or any systems connected to it. You must not collect, scrape, or harvest personal information of other users. You must not use the Website to harass, defame, or harm any individual or entity. You must not reproduce, resell, or commercially exploit any part of our service without our express written consent. A breach of any of these restrictions may result in immediate termination of your access to the Website.

Product Reviews and User Content

If you submit reviews, feedback, comments, or any other content on our Website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide right to use, edit, publish, and display such content across our Website and marketing channels. You are solely responsible for the accuracy and legality of the content you submit. We reserve the right to remove any user content that we determine, at our sole discretion, to be offensive, misleading, defamatory, or in violation of any third-party rights or these Terms.

Disclaimer of Warranties

Our products and services are provided on an "as is" and "as available" basis. While we strive to offer high-quality silver idols and a seamless shopping experience, we do not make any express or implied warranties regarding the Website's uninterrupted availability, accuracy, or error-free operation. We do not warrant that the Website will be free from viruses or harmful components. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by Indian law, Temple Tales , its owners, directors, employees, affiliates, agents, and suppliers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Website, your inability to use the Website, or any products purchased through the Website. This includes, without limitation, damages for loss of profits, data, goodwill, or other intangible losses. In no event shall our total liability to you exceed the amount you paid for the specific product that gave rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Temple Tales , its owners, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your violation of any applicable law, or your infringement of any third-party rights.

Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns and complaints. If you have any grievance related to your order, product, or experience with our Website, you may contact our Grievance Officer at the details provided below. We will acknowledge your complaint within 48 hours and endeavor to resolve it within 30 days from the date of receipt.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms, your use of the Website, or any purchase made through the Website shall be subject to the exclusive jurisdiction of the courts located in Porbandar, India.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, and Shipping Policy, constitute the entire agreement between you and Temple Tales regarding your use of the Website and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please feel free to reach out to us:

Store Name: Temple Tales 

Email: templetales04@gmail.com 

Phone: +91 78018 89160

Address: Jay Mataji Jewellers, Manek Chowk, Kirti Mandir Road, Porbandar - 360575 

GSTIN: - 24AAVFJ7234N1ZN

These Terms and Conditions are drafted in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and applicable Indian laws governing e-commerce.