Shipping Policy
Last Updated: May 8, 2026
Welcome to Temple Tales,
At Temple Tales, we are dedicated to delivering craftsmanship and trust straight to your doorstep. We aim to make our shipping experience as transparent and stress-free as possible, ensuring that every silver idol reaches you in perfect condition.
Free Shipping Policy
We offer 100% free shipping on every order delivered within India, with no minimum cart value or hidden conditions. Whether you are purchasing a single small item or a large collection, delivery across the country is always free of charge. This benefit is applied automatically at checkout for all Indian addresses without the need for a coupon code. Please note that this free shipping policy is applicable exclusively to orders within India.
Order Processing Time
Once your payment is successfully confirmed, our team begins a thorough quality check and packing process. Most orders are dispatched from our warehouse within 1 to 2 business days. You will receive an immediate confirmation via email, SMS, or WhatsApp upon placing your order. Please note that business days are Monday through Saturday, excluding national and public holidays. Orders placed on Sundays or holidays will be processed starting the next business day.
Estimated Delivery Timeline
The total time for delivery depends on your specific location within India. For Metro cities such as Delhi, Mumbai, and Bangalore, the estimated delivery time is 3 to 4 business days. For Tier 2 and Tier 3 cities, delivery typically takes 4 to 5 business days, while remote or rural areas may take 5 to 7 business days. These timelines are estimates provided by our shipping partners and may vary slightly due to weather conditions, holidays, or high-demand festive seasons.
Shipment Tracking
As soon as your order is dispatched, we will provide a tracking number and a link via email, SMS, and WhatsApp. This allows you to monitor your shipment's journey in real-time. If you encounter any issues while tracking your package, our support team is available to assist you.
Packaging and Security
We treat every silver idol as a piece of art. To ensure it arrives in pristine condition, every order is housed in premium protective packaging designed to prevent scratches or damage during transit.
Damaged, Missing, or Incorrect Items
To maintain the highest standards of trust and safety, we require a clear, unedited unboxing video to process any claims regarding damaged, missing, or incorrect products. This video must be recorded while opening the package for the first time, ensuring the shipping label and seals are visible. If your order is broken, incomplete, or contains the wrong item, please share this video with our support team within 24 hours of delivery. Verification and approval for replacements or refunds are strictly dependent on this footage; without it, we cannot facilitate claims. Your cooperation ensures a swift resolution.
Support for Delayed or Missing Orders
In the rare event that an order is delayed beyond the estimated timeline or appears to be missing, we encourage you to contact our support team immediately. We prioritize these cases and aim to provide a resolution within 24 working hours. You can reach us via email at templetales04@gmail.com or via phone and WhatsApp at +91-7801889160. Our support hours are Monday to Saturday, from 11:00 AM to 6:00 PM.
Our Commitment
Every order at Temple Tales is handled with care and reverence. We are committed to providing a seamless experience from the moment you place your order until the divine craftsmanship reaches your home. Thank you for your trust and patronage.
This policy is subject to change. Any updates will be reflected on this page with a revised date.